IT Helpdesk Specialist (Dutch/French/German)

About the role

Join AB InBev’s TechBar team in Prague and become the first point of contact for European colleagues seeking technical assistance. You will support users in five languages across nine countries, helping them resolve everyday IT issues while developing your own career in technology.

Key responsibilities

• Provide multilingual technical support via phone, video, and ticketing systems (Omnichannel).
• Diagnose and resolve hardware, software, and mobile device issues remotely using the company knowledge base.
• Escalate complex problems to Level 2 or Level 3 support when necessary.
• Document all interactions and resolutions in the ticketing system.
• Participate in service‑improvement projects and automation initiatives to enhance customer satisfaction.
• Allocate time for personal development and team‑wide improvement activities.

Required profile

• Fluent in Dutch, French or German, plus strong English communication skills.
• University degree or equivalent work experience.
• Interest in computer systems, mobile devices, and technology products.
• Collaborative communicator who enjoys teamwork and an inclusive culture.
• Motivation to deliver excellent customer support.

Required skills

What we offer

• Comprehensive benefits package including health and accident insurance, pension contributions, and meal vouchers.
• Beer allowance, bonus schemes, and 25 days of annual leave.
• 26 weeks paid leave for primary caregivers.
• Opportunities for career growth, coaching, mentoring, and formal training.