Onsite IT Support Specialist

About the role

We are seeking a dedicated and proactive IT Support Specialist to join our team. This role delivers high‑quality technical support, manages IT assets, and ensures seamless operation of IT and AV systems in a corporate environment.

Key responsibilities

• Deliver Install, Move, Add, Change (IMAC) services for hardware and software.
• Perform break‑fix troubleshooting and provide end‑user support.
• Build and configure systems using standard client images (eCore).
• Provide full onsite technical support and coordinate hardware repairs.
• Manage telecom services, including client phone numbers (e.g., Vodafone).
• Handle equipment ordering and general IT desk administration.
• Resolve tickets in ServiceNow within defined SLAs.
• Forecast hardware needs, order supplies, and maintain inventory records.
• Support corporate AV and video‑conferencing equipment and conduct preventive maintenance.
• Collaborate on special projects and assist the team as directed.

Required profile

• Proven experience in corporate IT support roles.
• Hands‑on experience with ServiceNow and IT asset management.
• Strong troubleshooting and problem‑solving abilities.
• Familiarity with AV systems and video‑conferencing tools.
• Excellent communication skills in Czech and English.
• Ability to work independently and manage multiple priorities.

Required skills

• ServiceNow ticketing and change management.
• IT asset management systems.
• AV systems and video‑conferencing equipment.
• eCore imaging for system deployment.
• Telecom services (e.g., Vodafone).
• Hardware installation and break‑fix procedures.