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Skills
Experience
Restaurant Manager
For You
2024-01 -
Oversees daily operations of the restaurant, managing a team of 12 staff members and ensuring high standards of service and food quality. Implements reservation and point‑of‑sale systems to streamline guest flow and increase turnover. Coordinates with suppliers and handles inventory control, reducing waste by 15%. Leads staff training programs focused on multilingual customer service, enhancing satisfaction for Arabic, French and Spanish speaking guests.
Spanish Operations Team Member
Nuitée Travel Agency
2024-01 - 2024-12
Supported Spanish‑speaking clients in planning and booking travel itineraries, leveraging bilingual communication skills. Collaborated with local partners to develop eco‑tourism packages, integrating sustainable practices. Utilized CRM tools to track leads and improve conversion rates by 10%.
Hotel Receptionist & Reservation Assistant
Hotel Al Baraka
2022-01 - 2023-12
Managed front‑desk operations, handling check‑ins, check‑outs and guest inquiries for an average of 80 rooms per night. Operated the hotel’s reservation system, achieving a 95% occupancy rate during peak season. Provided multilingual assistance (Arabic, French, English) and resolved guest issues promptly, resulting in a 4.5‑star online rating.
Restaurant Manager
Tafarnoot
2022-01 - 2022-12
Directed all aspects of restaurant management, including staff scheduling, menu planning and supplier negotiations. Introduced a digital ordering platform that reduced order processing time by 20%. Trained kitchen and service teams in hygiene standards, leading to a successful health inspection.
Restaurant Supervisor
Winxo
2021-01 - 2021-12
Supervised a team of 8 servers and assisted the manager in daily operational tasks. Implemented a feedback system that captured customer satisfaction metrics, enabling targeted service improvements. Coordinated special events and private bookings, increasing ancillary revenue by 12%.
Hotel Host
Dar Azawad
2020-01 - 2020-12
Provided front‑desk support and guest services for a boutique hotel, handling reservations, check‑ins and local tour arrangements. Utilized multilingual skills to assist international travelers, particularly Spanish‑speaking guests. Maintained accurate records and contributed to a smooth handover between shifts.
Guesthouse Manager
Chez Brahim Guesthouse
2020-01 - 2020-12
Managed the overall operations of the guesthouse, including bookings, housekeeping, and guest relations. Developed promotional materials in French and Spanish, attracting a broader clientele. Oversaw a small team of 4 staff members, ensuring consistent service quality.
Languages
Arabic
native
French
fluent
Spanish
intermediate
English
intermediate
Last updated: před 3 měsíci