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Skills
Experience
Service Excellence Specialist (Partner Experience)
TDM Group Enterprise
2024-08 -
Coordinate recurring service‑improvement and governance activities across user support, infrastructure, network, security, onsite teams, suppliers and partner stakeholders, tracking ownership, deadlines, dependencies and follow‑up actions. Maintain and analyse operational data covering SLA performance, aged work items, escalations and customer feedback, producing monthly management reports to support prioritisation and decision‑making. Review project and service records for accuracy, completeness and compliance, strengthening data quality and traceability. Analyse exceptions and performance gaps to identify root causes and operational risks, coordinating corrective actions with managers and monitoring progress. Reduced monitored backlog from 199 cases in May to 92 by late July 2026 through clearer controls and ownership.
Business Development Trainee
BDO Company
2023-10 - 2024-03
Supported technical and commercial proposal activities by gathering client requirements, coordinating stakeholder input and preparing structured documentation. Checked submissions against specifications and deadlines to ensure compliance. Documented current processes, conducted stakeholder and client interviews, and performed gap analysis to identify operational inefficiencies. Provided data‑informed recommendations to improve business development workflows.
Quality Assurance Trainee
Hikma Pharmaceuticals
2023-02 - 2023-05
Supported audits, inspections and documentation reviews in a GMP‑regulated environment, maintaining accurate records and following structured quality procedures. Assisted in compliance activities, ensuring adherence to regulatory standards. Applied continuous improvement principles to enhance quality assurance processes.
Languages
Arabic
fluent
English
fluent
Last updated: před 39 minutami