Technical Training Specialist

About the role

A global team that helps colleagues adopt new technology tools and integrate technology changes into their everyday work is looking for a Technical Training Specialist in Prague. The role plans, manages and executes training and communication plans globally and across the EMEA markets on technology changes, launches and adoption, with a special focus on Power Automate, Power Apps and Power BI. It also takes part in projects creating an end-to-end user experience, including customer-focused awareness programs.

Key responsibilities

• Meet and communicate with stakeholders to understand and meet their requirements
• Plan, prepare and deliver virtual and in-person instructor-led training for end users
• Create support materials and marketing collateral, including videos and user guides
• Work with subject-matter experts to ensure quality and accuracy of training and communication content
• Determine the channels used to share information with end users
• Analyse and challenge end-to-end processes, make recommendations and apply enhancements
• Champion the team's strategy with stakeholders and build relationships with current and new regional stakeholders

Required profile

• Fluent English reading, writing and speaking
• Ability to present technical and non-technical topics clearly to general and business audiences
• Experience creating and delivering engaging end-user training
• Experience working with global teams, business clients and IT partners
• Flexibility and ability to manage multiple concurrent projects
• Desired: project management experience and video-making and editing skills

Required skills

• Microsoft 365 suite, especially Teams, OneNote, OneDrive and SharePoint
• Power Platform technologies (Power Automate, Power Apps, Power BI)
• Intermediate Excel and learning of new technologies such as Copilot
• Preferred: advanced Microsoft 365 and Windows 10 knowledge, Photoshop or similar

What we offer

• Hybrid working model and flexible role pattern
• Competitive salary and incentive pay, pension and health insurance contributions
• Annual leave, paid sick leave, parental contribution and 40 paid hours for volunteering
• Cafeteria with tax-free benefits, multisport card, Vodafone, bank and food delivery discounts
• Up-to-date laptop and iPhone, parking, showers and refreshments