Customer Service Representative – German Speaking

About the role

We are looking for a Customer Service Representative to support our German‑speaking dental professional market. You will act as the primary point of contact, handling orders, complaints and general inquiries.

Key responsibilities

• Receive, monitor and process customer orders in Oracle.
• Handle complaints and other client requests via email (CRM) or phone.
• Provide day‑to‑day support to dental professionals and coordinate with commercial teams.

Required profile

• Fluent in German and English.
• Customer‑centric attitude with strong communication skills.
• Curiosity and drive for continuous improvement.
• Organizational skills and attention to detail.

Required skills

• Oracle (ERP) order management.
• CRM tools (experience or ability to learn).

What we offer

• Hybrid work model with a WELL‑certified office in Prague.
• 25 days of vacation, 4 paid sick days, meal vouchers.
• Medical support for you and your family (Ulekare.cz).
• Wellness benefits such as Multisport, Edenred, language courses and employee assistance program.