Quality Auditor – ACCS Candidate Services

About the role

Amazon Candidate Connection Services (ACCS) is looking for a Quality Auditor to drive continuous improvement across its Tier 1 candidate interactions. The role will combine data‑driven auditing with AI‑enabled automation to raise associate performance and candidate satisfaction.

Key responsibilities

• Conduct end‑to‑end quality audits of SMS, chat, inbound phone, email and outbound interactions.
• Translate audit findings into actionable improvement plans with owners, timelines and success metrics.
• Execute the improvement cycle: audit → action → validation → re‑audit.
• Support the global quality framework, ensuring consistent application across channels, regions and vendor partners.
• Coordinate calibration sessions, evaluator readiness and certification processes.
• Partner with Learning, Content and Technology teams to embed quality standards throughout the associate lifecycle.
• Leverage AI‑driven workflows to streamline audit execution and reporting.

Required profile

• Proven experience in quality auditing within contact‑center or candidate‑service environments.
• Familiarity with AI‑enabled automation and data‑driven improvement processes.
• Strong stakeholder‑management skills to drive accountability for quality initiatives.

Required skills