Quality Auditor – ACCS Candidate Services
Amazon · Prague
Job description
About the role
Amazon Candidate Connection Services (ACCS) is looking for a Quality Auditor to drive continuous improvement across its Tier 1 candidate interactions. The role will combine data‑driven auditing with AI‑enabled automation to raise associate performance and candidate satisfaction.
Key responsibilities
- Conduct end‑to‑end quality audits of SMS, chat, inbound phone, email and outbound interactions.
- Translate audit findings into actionable improvement plans with owners, timelines and success metrics.
- Execute the improvement cycle: audit → action → validation → re‑audit.
- Support the global quality framework, ensuring consistent application across channels, regions and vendor partners.
- Coordinate calibration sessions, evaluator readiness and certification processes.
- Partner with Learning, Content and Technology teams to embed quality standards throughout the associate lifecycle.
- Leverage AI‑driven workflows to streamline audit execution and reporting.
Required profile
- Proven experience in quality auditing within contact‑center or candidate‑service environments.
- Familiarity with AI‑enabled automation and data‑driven improvement processes.
- Strong stakeholder‑management skills to drive accountability for quality initiatives.
Required skills
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Published před 1 měsícem
Expires za 3 týdny
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Amazon
Prague
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