SAP Key User

About the role

DP World is expanding its operations in Ostrava/Mošnov and seeks a proactive SAP Key User to support the logistics and production environment. You will ensure smooth system operations, maintain high‑quality data integrity, and act as a bridge between IT, operations, and external partners.

Key responsibilities

• Provide 1st‑line support for all IT hardware and SAP‑related issues across the site, coordinating with 3rd‑party support when needed.
• Deliver desktop application support, including installation, configuration, and troubleshooting.
• Maintain, configure, and verify the accuracy of production system data for BI tools, dashboards, and local applications.
• Manage and resolve IT support tickets daily, both internally and with external customer support teams.
• Maintain accurate asset records in the site inventory and central CMDB.
• Create and update user documentation, Knowledge Base articles, user guides, and process instructions.
• Conduct IT and SAP training sessions to address knowledge gaps and support end‑user adoption.

Required profile

• Strong understanding of IT fundamentals, supported by relevant education or equivalent experience.
• Solid knowledge of common desktop applications (e.g., MS Office) and operating systems.
• Hands‑on experience with hardware support for desktops, laptops, and peripherals.
• Good understanding of Windows OS platforms (Windows 7/10/11) and basic enterprise administration.
• Previous exposure to ERP/MRP/WMS systems; SAP experience is a strong advantage.
• Excellent communication skills and ability to build long‑term relationships with internal and external stakeholders.

Required skills

• SAP
• Windows 7/10/11
• MS Office
• Hardware support (desktops, laptops, peripherals)
• ERP/MRP/WMS systems
• BI tools and dashboard integration

What we offer

• Market‑competitive compensation package.
• Opportunities for personal growth within an international organization.
• Collaborative, informal work environment.