Business Support Specialist

About the role

The Business Support Specialist will be the first point of contact for people leaders needing assistance with J&J’s self‑service processes and systems. The role also provides general administrative support across the International region.

Key responsibilities

• Open new requisitions and support Talent Acquisition on ad‑hoc projects.
• Support onboarding activities and deliver new‑hire orientation.
• Process promotions, salary changes, reporting changes, terminations, and other employee updates.
• Serve as the primary contact for time and attendance issues.
• Assign or remove role‑specific training and collaborate with recruiters, BUHR, and managers to enhance employee experience.
• Escalate manager‑related tasks to appropriate resources and ensure resolution.
• Identify process gaps, propose improvements, and support compliance and audits.
• Lead projects requiring independent action and initiative.

Required profile

• Proven ability to task‑switch, prioritize, and manage projects in a fast‑paced environment.
• High attention to detail and strong organizational skills.

Required skills

• Strong administrative and coordination abilities.
• Experience with HR systems and self‑service tools.