Client Interactions Manager

About the role

You will join the Client Interactions & Contracts Global Operations team within PwC’s Network Information Security organization. The role focuses on shaping strategy, improving platforms, and delivering secure, automated client‑facing services across the global network.

Key responsibilities

• Lead the strategy and roadmap for CI&C platforms, knowledge management and service delivery.
• Drive workflow automation, integrations, reporting, data quality, security and user experience improvements.
• Manage adoption through training, enablement activities and operational support.
• Govern knowledge assets, taxonomies, metadata and content lifecycle processes.
• Identify transformation opportunities via analytics, automation and AI.
• Monitor performance, adoption and outcomes with data‑driven reporting.
• Partner with global and regional stakeholders to align priorities and execute plans.
• Ensure platforms meet security, privacy, governance and compliance standards.

Required profile

• 4+ years of experience in operational services, project delivery, transformation, information security or related fields.
• Proven ability to lead projects in complex global or cross‑functional environments.
• Strong stakeholder management, communication and influencing skills.
• Experience managing priorities, risks, dependencies and delivering measurable outcomes.
• Familiarity with ServiceNow workflows, knowledge management and IT service management principles.

Required skills

• ServiceNow (workflow design, knowledge management, reporting).
• Microsoft Fabric and Microsoft Copilot (including Copilot Studio).
• Power BI for analytics and reporting.
• Knowledge of security frameworks such as ISO 27001, NIST, SIG, CCM and CAIQ.
• Experience with AI platforms, AI agents, orchestration and responsible AI governance.
• Understanding of enterprise data architecture, governance and lifecycle management.

What we offer

• Professional growth with fast‑track experience and coaching.
• Fair pay and equal‑pay certification in the Czech Republic.
• Flexible benefits programme with 55,000 points to spend on personal priorities.
• 35 days of paid time off, including well‑being days and year‑end holidays.
• Opportunity to work from any PwC international office from Senior Associate level.
• Access to training in business, soft and digital skills (Alteryx, Power BI, etc.) and a buddy programme.