Customer Manager Oncology

About the role

MSD is looking for a Customer Manager Oncology in the Czech Republic. The role is highly specialized and customer-facing, with no direct reports, and covers the country's revenue and promo budget. It involves co-creating and executing the commercial strategy for one or more oncology products, maximizing product access through customers, scientific leaders and key accounts. About 60% of the time is spent in the field, with 5% travel abroad.

Key responsibilities

• Manage customers, key opinion leaders and key stakeholders: map them, assess their needs and priorities, and run stakeholder engagement plans with cross-functional teams while keeping communication compliant.
• Build relationships with decision-makers and prescribers in major accounts, understand the therapeutic area landscape in the Czech Republic, and segment and target accounts.
• Deliver account and key account plans covering promotional, marketing and commercial activities, propose custom solutions, and negotiate with key stakeholders.
• Own the tactical plan and manage regional and account activities, including brand management, competitor insight and demand forecasting input.
• Analyse market data, collaborate across functions, and ensure timely documentation and full compliance with internal and external rules.

Required profile

• Expertise in the therapeutic area, with an excellent overview of the landscape in the Czech Republic.
• Strong relationship-building skills with decision-makers and prescribers, and ability to negotiate.
• Fluency in written and spoken Czech and English.
• Preferred: experience co-creating local translations of global/regional commercial strategies, managing regional and account activities, and contributing to demand forecasts.