Customer Service & Operations Agent

About the role

FedEx Logistics is seeking a Customer Service & Operations Agent to support the end‑to‑end flow of export and import cargo. You will act as a liaison between customers, shipping partners and internal teams to ensure shipments are booked, tracked and delivered on time.

Key responsibilities

• Book shipments and process transport orders, coordinating handling partners at seaports.
• Assist in tracing cargo to airports and ensure prompt freight delivery.
• Distribute export documents to relevant parties to maintain smooth cargo flow.
• Inform customers of shipment arrivals, arrange release and delivery.
• Track inbound and outbound shipments and update shipment details in the system.
• Handle customer inquiries and file import/export documentation.
• Maintain regular contact with customers, providing optimal support and alternative solutions when issues arise.
• Negotiate prices with shipping companies, carriers and other service providers.
• Perform other duties as assigned.

Required profile

• Completed training as a freight forwarding merchant (no formal degree required).
• 1‑3 years of experience in freight forwarding or logistics.
• Good English communication skills.
• Knowledge of road freight regulations and procedures.
• Very good knowledge of MS‑Office.
• Strong communication, confident appearance and ability to work in a team.
• Willingness to work flexibly.

Required skills

• MS Office