Customer Service Representative – Logistics (Maternity Cover)

About the role

Roche is seeking a Customer Service Representative to join its logistics team on a maternity‑cover basis. The role provides administrative and operational support for order processing and customer communication.

Key responsibilities

• Process customer orders in the SAP system, creating sales orders, invoices and credit notes.
• Communicate with customers to resolve operational requests or questions.
• Collaborate with logistics, finance, sales and quality colleagues, including handling complaints.
• Provide timely information to clients and ensure smooth order flow.
• Gradually take on additional logistics‑related tasks.

Required profile

• Enjoy administrative tasks, detail‑oriented, responsible and well‑organized.
• Professional, customer‑friendly communication skills.
• Native‑level Czech or Slovak and good spoken and written English.
• Experience in a customer‑focused role such as sales support or customer service.
• Self‑starter, proactive and able to handle multiple priorities independently.

Required skills

• Experience with SAP order‑management system (strong advantage).
• Proficiency with email and Google platforms.

What we offer

• Work in a small, friendly team with mutual support.
• Possibility to work partly from home (hybrid model).
• Full training and opportunities to grow within logistics.
• Stable role with long‑term career prospects.