Customer Support Advisor (Czech) – Retail

About the role

Join Concentrix as a Customer Support Advisor, providing assistance to customers of a popular retail shop. You will work from home, handling inbound inquiries in Czech and English, and enjoy a supportive, multicultural environment.

Key responsibilities

• Communicate with customers via phone calls, e‑mails, and social media platforms.
• Assist customers with service‑related questions and ensure efficient problem resolution.
• Handle only inbound calls – no cold calling.
• Work in a rotating shift pattern (8:00–17:00 or 9:00–18:00), including some weekends and bank holidays.
• Document customer interactions, update case details in the system, and manage administrative back‑office tasks such as processing requests or verifying information.
• Collaborate with various departments to resolve complex cases and ensure a seamless customer experience.
• Share insights with your team to continuously improve processes and service quality.

Required profile

• Native Czech and a communicative level of English (both spoken and written).
• A level of written Czech is considered an advantage.
• Interest in fashion and a genuine desire to help customers with a positive mindset.
• Strong collaboration skills, flexibility, and a team‑player attitude.
• Good computer skills, including solid knowledge of MS Office.
• Ability to stay organized, set priorities, and manage daily tasks effectively.
• A client‑oriented approach, patience, and excellent communication skills.

What we offer

• Home office with company‑provided equipment for comfort and flexibility.
• Meal contribution as an additional allowance.
• Attractive performance bonuses and a rewarding referral program.
• Benefit card with a monthly balance added by the company.
• Daily use of foreign languages, especially English, in an international environment.
• A fair, supportive, and people‑focused team culture that values respect and collaboration.
• Extensive training and clear opportunities for career growth within a global company.
• Fun and engaging activities – team‑building events, company celebrations, sports, and more.