Customer Support Engineer L1 – English & Czech

About the role

The Technical Support Engineer L1 provides technical support for Landis+Gyr software solutions, systems, and associated infrastructure. The role focuses on technical analysis, troubleshooting, and resolution of customer issues, working closely with internal engineering, project, and product teams.

Key responsibilities

• Provide technical support for Landis+Gyr software products and system solutions.
• Analyze, troubleshoot, and resolve incidents related to software, system configuration, and integrations.
• Perform initial diagnostics and root‑cause analysis using logs, system data, and monitoring tools.
• Maintain and update technical documentation, knowledge‑base articles, and troubleshooting procedures.
• Collaborate with R&D, Product Management, Project Management, and Sales Engineering.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent experience.
• Strong analytical and problem‑solving skills.
• Knowledge of Windows and/or Linux operating systems, basic networking concepts (TCP/IP, firewalls, ports), and ability to read application and system logs.
• Fluent communication in Czech and English, both written and spoken.
• Customer‑oriented mindset with professional communication skills.

Required skills

• Windows
• Linux
• TCP/IP
• Firewalls
• Ports
• Oracle
• PostgreSQL
• SQL Server
• Python
• PowerShell
• Shell scripting
• Cloud‑based environments
• Virtualized infrastructures
• ITIL processes

What we offer

• Employment in a stable, international organization.
• Exposure to enterprise‑scale software systems and infrastructure.
• Cooperation with experienced engineering and product teams.
• Professional development and training opportunities.
• Competitive compensation and benefits package.