Customer Support Engineer L1 – Systems & Products

About the role

The Technical Support Engineer L1 provides technical support for Landis+Gyr software solutions, systems, and associated infrastructure. The role focuses on technical analysis, troubleshooting, and resolution of customer issues, working closely with internal engineering, project, and product teams.

Key responsibilities

• Provide technical support for Landis+Gyr software products and system solutions.
• Analyze, troubleshoot, and resolve incidents related to software, system configuration, and integrations.
• Perform initial technical diagnostics and root‑cause analysis using logs, system data, and monitoring tools.
• Reproduce reported issues and document findings for escalation to R&D or higher support levels.
• Maintain and update technical documentation, knowledge‑base articles, and troubleshooting procedures.
• Collaborate with internal teams including R&D, Product Management, Project Management, and Sales Engineering.
• Support system configuration activities, upgrades, patches, and deployments.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent experience.
• Strong analytical and problem‑solving abilities with a customer‑oriented mindset.
• Effective written and spoken communication in English.

Required skills

• Windows and/or Linux operating systems
• Basic networking concepts (TCP/IP, firewalls, ports)
• Reading and interpreting application and system logs
• Relational databases (Oracle, PostgreSQL, SQL Server)
• Scripting languages (Python, PowerShell, Shell)
• Exposure to cloud‑based environments or virtualized infrastructures
• Familiarity with structured support processes (e.g., ITIL)

What we offer

• Employment in a stable, international organization
• Exposure to enterprise‑scale software systems and infrastructure
• Collaboration with experienced engineering and product teams
• Professional development and training opportunities
• Competitive compensation and benefits package
• Technical system analysis and engineering‑level troubleshooting (not a call‑center role)
• Commitment to diversity and inclusion