Digital Platform Specialist – Remote Diagnostic Services

About the role

ABB is looking for a Digital Platform Specialist to support remote diagnostic services for its GMD and Mining Business Lines. The role reports to the Digital Platform Operations Manager and works in a hybrid model.

Key responsibilities

• Perform remote diagnostic services and provide high‑end technical support across service and engineering departments.
• Collect, analyse and report data to ensure uninterrupted operations at customer sites.
• Track recommended actions with Lifecycle Managers, customers and internal ABB departments.
• Configure remote diagnostic services and maintain the service and installed‑base database.
• Assist in developing, documenting and optimising ABB service‑operations processes.
• Support Service Product Development and Sales teams to maintain and grow the service business.

Required profile

• B.Sc. or M.Sc. in Electrical Engineering, Software Engineering or equivalent.
• High proficiency with MS Office, Windows and Ubuntu operating systems.
• Fluent in English; Spanish is an asset.

Required skills

• Proficiency in Azure services and architecture, with ability to troubleshoot Azure‑related issues.
• In‑depth knowledge of network protocols (TCP/IP, DNS, DHCP) and network security practices.

What we offer

• Annual financial bonus and salary reviews.
• Flexible working hours and possibility of remote work.
• Financial contribution for home‑office setup and multisport card.
• Opportunities for external education, conferences and language courses.
• Meal voucher contribution, pension insurance contribution, modern office with good transport links, and mobile phone.