Digital Social Network Specialist for Samsung

About the role

We are looking for a proactive Community Manager who lives and breathes social media. You will be the human heartbeat of our brand on Facebook and Instagram, turning brief interactions into meaningful conversations.

Key responsibilities

• Monitor and respond to comments and direct messages on Facebook and Instagram quickly and with personality.
• Act as the first point of contact, helping the community with questions and ensuring they feel heard.
• Maintain a consistent, helpful, and engaging brand voice that aligns with our values.
• Turn potential complaints into positive experiences through empathetic communication.
• Collaborate closely with the core contact‑center team to stay updated on services and updates.

Required profile

• Deep understanding of Instagram and Facebook ecosystems.
• Top‑notch Czech or Slovak language skills, both grammar and style.
• Genuine enjoyment of helping others and ability to stay calm under pressure.
• Organised, detail‑oriented and comfortable working in a structured contact‑center environment.
• Proactive attitude, constantly looking for ways to improve community engagement.

What we offer

• Competitive salary.
• Wide range of training and career development opportunities.
• Paid vacation, meal vouchers (123.90 CZK/day) and a benefit card (1,940 CZK/month).
• Multisport card for an active lifestyle.
• Company events such as team‑buildings, sports activities and parties.
• Career growth opportunities within an international company.