Director, Service Logistics

About the role

Thermo Fisher Scientific is seeking a Director of Service Logistics to lead innovation across its global service logistics network. The role will modernize parts movement, improve speed and reliability for customers, and strengthen operational performance and resilience at scale.

Key responsibilities

• Define and lead an innovation‑driven service logistics strategy aligned with network design, digital tools and operational execution.
• Champion operational excellence across planning, distribution, transportation and field logistics, embedding standard work and continuous improvement.
• Drive digital transformation by advancing automation, analytics, forecasting and system integration to improve decision‑making and scalability.
• Improve customer outcomes by increasing parts availability, reducing cycle time and minimizing instrument downtime.
• Lead and develop a global team, fostering a culture of learning, accountability, inclusion and improvement.
• Partner with Manufacturing, Service, Planning, Quality and Commercial teams to align priorities and support new product introductions.
• Optimize the global logistics network, balancing speed, cost, quality and sustainability.
• Establish performance metrics and dashboards to drive transparency and continuous improvement.
• Lead structured problem‑solving initiatives using data to identify root causes and deliver sustainable solutions.
• Strengthen operational resilience through scenario planning, risk mitigation and business‑continuity strategies.

Required profile

• 10+ years of progressive leadership experience in service logistics, supply chain or operations within complex, global organizations.
• Proven track record of driving innovation and operational excellence, including process redesign and digital enablement.
• Deep understanding of end‑to‑end service logistics, inventory strategy, network optimization, warehouse operations and transportation.
• Experience leading global, cross‑functional teams and influencing outcomes in matrixed environments.
• Data‑driven mindset with ability to turn insights into clear priorities and sustained results.
• Executive‑level communication skills to align stakeholders around strategy and execution.
• Bachelor’s degree required; advanced degree or professional certification (Lean, Six Sigma, CSCP, CPIM) preferred.
• Advanced level of English language.

What we offer

• Competitive remuneration and an annual incentive plan bonus scheme.
• A range of employee benefits.
• Opportunities to work in an innovative, forward‑thinking organization with strong career and development prospects.
• A company culture that values integrity, intensity, involvement and innovation.