Floor Manager - Fashion Retail

About the role

H&M Group is looking for a Floor Manager for its COS brand in Prague. You will lead a passionate team and create excellent customer experiences that go beyond the expected, setting the tone for a welcoming, inspiring store that drives results. The position is full-time, with a contract of 38.75 hours per week.

Key responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge and an engaging store experience
• Analyse sales data and work with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to meet service and presentation standards
• Support recruitment and ensure effective onboarding and training of new team members
• Identify and nurture future talent and contribute to team development plans
• Oversee daily store operations and act as a brand ambassador
• Step into the role of Store Manager when required

Required profile

• Good knowledge of store operations and standards from previous retail experience, preferably in fashion
• Customer-focused, with a genuine interest in the products offered
• Eager to learn, open to feedback and seeking development opportunities
• Excellent communication, adaptable and flexible, comfortable working varied hours including evenings, weekends and holidays
• Proven ability to organise and motivate teams in fast-paced environments
• Understanding of key retail KPIs and how to use them to drive performance

Required skills

• Good Czech and English language skills
• Team leadership and analytical thinking

What we offer

• 25% staff discount across all H&M Group brands, in-store and online
• Czechia-based colleagues receive a meal allowance, multisport programme, vacation beyond the legal minimum and an employee referral bonus
• H&M Incentive Program (HIP)
• Unlimited opportunities for career growth and development

To apply, send your CV in English by 22 November 2026.