Guest Experience Expert / Front Office

About the role

The Guest Experience Expert is the face of the hotel, ensuring every guest enjoys a memorable stay from check‑in to check‑out. Working in the front office, you will guide guests through their entire visit, providing personalized service and local insights while maintaining a safe and professional environment.

Key responsibilities

• Process guest arrivals and departures efficiently, handling all check‑in and check‑out procedures.
• Respond promptly to guest requests, inquiries, and operational needs throughout their stay.
• Prepare and submit daily reports, incident logs, and service documentation.
• Share recommendations about local attractions, dining, and cultural experiences.
• Maintain a clean, organized front‑office area and uphold brand standards.
• Perform physical tasks such as moving, lifting, and carrying items up to 10 lb without assistance.

Required profile

• High school diploma or equivalent (G.E.D.).
• No prior hospitality experience required.
• Fluency in Czech or Slovak and English; additional languages (German, Chinese, Korean, Arabic, Japanese, Italian, Spanish) are a plus.
• Ability to stand, walk, or sit for extended periods and follow safety and confidentiality policies.

Required skills

• Basic computer proficiency for reservation and reporting systems.
• Strong communication skills in multiple languages.
• Physical ability to handle objects up to 10 lb.