Guest Services Assistant

About the role

The Guest Services Assistant joins the Office Operations team of a leading international law firm. The role is responsible for delivering a world‑class experience to visitors, clients and contractors, while supporting the smooth daily functioning of the office. Working closely with the Main Reception team, the assistant ensures security, access control and efficient handling of deliveries and communications.

Key responsibilities

• Greet visitors, clients, contractors and delivery personnel courteously.
• Verify visitor identity, confirm appointments and notify the appropriate internal contact or Main Reception.
• Coordinate visitor arrivals, meeting arrangements and guest access together with the Main Reception team.
• Maintain accurate visitor records in line with internal procedures.
• Issue, collect and monitor visitor passes or access badges where required.
• Ensure visitors do not access unauthorized areas without proper escort or approval.
• Monitor the reception area and promptly report any unusual activity, security concerns or unauthorized access attempts.
• Manage incoming deliveries, couriers and postal items according to office procedures.
• Answer and direct telephone calls, emails and general reception enquiries.
• Keep the reception area tidy, professional and secure at all times.
• Provide general administrative support to the reception and office services teams as needed.
• Follow all applicable health and safety, emergency evacuation, confidentiality, data protection and security policies.