Junior Support Engineer
mavenir · Brno
Job description
About the role
Mavenir is seeking a Junior Support Engineer to provide on‑site installation, troubleshooting and customer support for its cloud‑native packet core products. The role involves direct interaction with customers to ensure operational quality and resolve incidents.
Key responsibilities
- Support a large number of customers on application platforms, handling incidents within defined SLAs.
- Perform analysis of reported issues, communicate with customers, and coordinate with internal teams to resolve problems.
- Conduct on‑site installation, diagnosis, service and repair of complex equipment and systems.
Required profile
- Good written and verbal English communication skills (B2 level).
- Ability to work in 8‑hour shifts, including occasional stretch shifts.
- Willingness to learn new technologies, especially telecom packet‑core concepts.
Required skills
- Basic Linux command‑line skills (navigation, file handling, process management).
- Familiarity with virtualization technologies such as Kubernetes and OpenStack.
- Experience with Wireshark for packet analysis.
- Use of JIRA and Confluence for issue tracking and documentation.
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Published před 17 hodinami
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mavenir
Brno