MedTech Customer Service Specialist – French

About the role

Join Johnson & Johnson in Prague as a MedTech Customer Service Specialist supporting French‑speaking customers. This fixed‑term position focuses on handling orders, case management and financial transactions for medical device customers across EMEA.

Key responsibilities

• Process customer orders, returns, credits and debits using JDE and ensure compliance with regulatory standards.
• Manage cases and calls in Salesforce.com, coordinate with internal teams (supply chain, sales, finance) and external providers.
• Investigate and resolve billing issues, back‑orders and product failures, providing timely and accurate updates.

Required profile

• Fluency in English and French, both written and spoken.
• 1–2 years of experience in customer service or a related administrative role.
• Strong attention to detail, problem‑solving abilities and excellent communication skills.

Required skills

• Salesforce.com (case management)
• JD Edwards (JDE) enterprise system
• Genesys contact‑center platform
• Microsoft Office suite

What we offer

• Annual bonus linked to individual and company performance.
• Generous vacation, parental, bereavement, caregiver and volunteer leave.
• Well‑being reimbursement and health programs covering physical, mental and financial health.
• Service anniversary and recognition awards, plus eligibility for various insurance plans.