Senior Account Manager – CRM (Microsoft Dynamics 365 & Power Platform)

About the role

Actum designs and delivers digital solutions that connect CRM, customer experience, integrations, data, analytics and AI. We are looking for a Senior Account Manager who can win new clients and grow existing relationships, focusing on Microsoft Dynamics 365 and Power Platform while identifying opportunities across our wider service portfolio.

Key responsibilities

• Identify, open and win new clients while developing selected existing accounts.
• Manage a portfolio of mid‑market and upper‑mid‑market B2B clients across Czechia, DACH and Switzerland, mainly in manufacturing, distribution and technology.
• Build a strong pipeline of Microsoft Dynamics 365 and Power Platform opportunities and collaborate with delivery teams to shape solutions.
• Identify opportunities for continuous development, SLA, platform takeover and other Actum services beyond the first project.
• Work closely with Microsoft account teams, turning co‑sell and partner opportunities into real business.
• Manage the commercial side of accounts – contracts, rates, change requests, billable hours and invoicing.
• Take ownership of client relationships and address commercial topics early, before they become problems.

Required profile

• 5+ years of experience in B2B technology sales, ideally within or alongside the Microsoft partner ecosystem.
• Good understanding of CRM and Microsoft business applications, particularly Dynamics 365 Sales, Customer Service, Field Service and Power Platform.
• Experience with project‑based technology sales and an understanding of SaaS licensing and partner business models.
• Strong track record in stakeholder management, account development and growing client relationships.
• Existing network within Microsoft and experience working with Microsoft account teams on co‑sell opportunities.
• Proven results in growing accounts and winning new business, with the ability to explain how achievements were reached.
• Strong sense of ownership and commercial confidence when discussing rates, scope changes, contracts and other difficult topics.

Required skills

• Microsoft Dynamics 365
• Power Platform