Team Lead Technical Support (All Genders)

About the role

Contabo is seeking a full‑time Team Lead for its Technical Support Day‑shift team in the Czech Republic. You will lead a group of up to seven specialists, handling escalated, high‑impact technical issues and ensuring customers receive fast, accurate resolutions.

Key responsibilities

• Guide, mentor and motivate a team of technical support specialists.
• Act as the escalation point for complex, critical cases.
• Collaborate with product, engineering and IT teams to align solutions.
• Optimize support processes, meet SLA targets and improve the customer journey.
• Promote knowledge sharing through documentation and skill development.

Required profile

• Hands‑on experience with Linux operating systems.
• Proficiency with cloud platforms such as AWS and Azure.
• Familiarity with virtualization technologies.
• Proven leadership in a technical support or customer‑facing environment.
• Strong troubleshooting ability and clear communication skills.

Required skills

• Linux
• AWS
• Azure
• Virtualization

What we offer

• Flexible work mode – remote or hybrid with adaptable hours.
• Workation options across the EU and a summer office in Mallorca.
• MultiSport Card and wellness facilities.
• Corporate benefits program with discounts on products and services.