Technical Support Specialist – Nightshift (All Genders)

About the role

We are looking for a full‑time Technical Support Specialist to join our 3rd‑level support team on a night‑shift basis. The role is remote within the Czech Republic and involves providing 24/7 assistance to customers in English and German.

Key responsibilities

• Handle customer tickets, communicate in English and German, and resolve issues related to servers, websites and migrations.
• Monitor, troubleshoot and maintain customers’ IT infrastructure, including compromised servers and hardware.
• Install, configure and administer Linux and Windows servers, networks and applications.
• Document procedures, provision new servers and perform proactive internal infrastructure monitoring.

Required profile

• Completed technical vocational training in IT or equivalent professional experience.
• Strong knowledge of Linux administration via shell/terminal and ability to work independently in a service‑oriented environment.
• Fluent English (company language) and good German communication skills.
• Basic Bash scripting, programming knowledge and experience with SQL databases.

Required skills

• Linux administration
• Shell/Terminal usage
• Bash scripting
• SQL database handling
• Windows Server administration

What we offer

• Freedom to propose creative ideas and work with new technologies.
• Professional and personal development through intensive training.
• Remote working setup with full technical equipment.
• Flexible working hours, 30 days vacation and MultiSportCard.
• Meal vouchers, corporate benefits and regular company events.