Account Director – Enterprise Creative Services

About the role

This fully remote position leads a portfolio of 5–10 strategically important enterprise customers within a global creative services environment. You will own the end‑to‑end relationship, from initial scoping through delivery, renewal and expansion, working closely with senior client stakeholders and cross‑functional delivery teams.

Key responsibilities

• Own the relationship for 5–10 enterprise accounts, driving retention, expansion and executive‑level trust.
• Develop and execute strategic account plans that identify upgrade, expansion and long‑term growth opportunities.
• Lead renewal processes and commercial negotiations in partnership with leadership.
• Translate customer objectives into scalable creative programs and coordinate delivery with Project Managers and Producers.
• Serve as senior escalation point for complex issues, ensuring quick resolution and maintaining confidence.
• Monitor account health, burn rates, performance and profitability, and build ROI‑focused business cases.

Required profile

• 5–10+ years of experience in account management or client services within creative, marketing, digital or related fields.
• 3–5+ years in an account leadership role such as Senior Account Manager, Group Account Manager or Account Director.
• Proven track record managing and growing enterprise or high‑value global customer accounts.
• Strong commercial acumen with experience meeting revenue, retention and growth targets.
• Excellent communication, stakeholder management, problem‑solving and negotiation skills.
• Ability to work effectively in a fully remote, fast‑paced, high‑trust environment across multiple time zones.

Required skills

• Experience with enterprise, SaaS, D2C or B2B clients.
• Ability to translate business objectives into actionable programs and measurable outcomes.

What we offer

• Fully remote, remote‑first working environment.
• Opportunity to manage strategically important enterprise accounts and influence long‑term relationships.
• Exposure to global clients, senior stakeholders, commercial strategy, creative delivery, AI and automation.
• Collaboration with a globally distributed team spanning 60+ nationalities.
• High‑trust, fast‑paced environment with direct feedback and continuous professional growth.