Associate Specialist, Customer Solution (Maternity Cover)

About the role

Edwards Lifesciences' Customer Solutions teams provide thoughtful care and meaningful interactions to patients, customers and stakeholders. This Associate Specialist, Customer Solution role is a maternity cover contract lasting up to three years, with potential for permanent employment depending on business needs. You will work cross-functionally to ensure customers receive the support they need.

Key responsibilities

• Own end-to-end order execution, ensuring accurate and timely processing and delivery.
• Manage customer relationships, give proactive communication and effective solutions to service-related challenges, and handle information needs internally and externally.
• Monitor inventory and backorders, identify risks and coordinate actions to meet customer needs.
• Resolve complex order, inventory and service issues, involving the right SMEs and stakeholders when needed.
• Partner with Sales, warehouses, QA, Finance and other functions for smooth execution and issue resolution.
• Manage complex order scenarios, including consignment, credit orders and pricing-related topics.
• Act as a key user of JDE and SFDC, sharing operational expertise and supporting effective system use.
• Identify and drive process and system improvements that strengthen efficiency, service quality and customer experience.

Required profile

• Bachelor's degree and relevant experience in Customer Service, Customer Solutions, Order Management or a comparable customer-facing operational role involving physical goods.
• Native Czech/Slovak and fluent English are a must.
• Preferred: strong ownership and accountability, independent management of priorities, strong problem-solving and decision-making skills, and the ability to build trusted relationships with customers, distributors, Sales and cross-functional stakeholders.
• Preferred: strong written and verbal communication, a proactive customer-focused mindset, and the ability to thrive in a dynamic, international environment.

Required skills

• Experience with ERP and CRM systems; JDE and SFDC experience is an advantage.
• Continuous improvement mindset and confidence to challenge existing ways of working.