MedTech Customer Service Specialist – French

About the role

The MedTech Customer Service Specialist provides high‑quality, transactional support to MedTech customers across EMEA, handling order management, case resolution and regulatory reporting in a regulated environment.

Key responsibilities

• Serve as primary contact for customer inquiries, inbound calls and CRM cases.
• Process orders, returns, credits/debits and billing investigations in ERP systems.
• Coordinate issue resolution with internal partners (Commercial, AR, Supply Chain, LSPs) and external providers.
• Log all interactions in Salesforce and ensure timely reporting of adverse events and product quality complaints.

Required profile

• University degree or equivalent.
• 3–5 years of customer service or related operational experience.
• Fluent English and French (additional languages per country coverage).

Required skills

• Salesforce.com (case management).
• ERP experience (JDE, SAP or similar).
• Proficiency with MS Office.

What we offer

• Annual base salary range Kč452,000 – Kč727,950.
• Annual bonus, vacation days, parental and caregiver leave, well‑being reimbursements and various insurance plans.
• Hybrid work mode with collaboration across EMEA and global stakeholders.