Support Associate (Full-time/Part-time)

About the role

Wolt is looking for enthusiastic Support Associates to join its Prague team. You will work in a fast‑moving environment, assisting customers, couriers and venue partners through live chat and phone while helping to keep delivery operations running smoothly.

Key responsibilities

• Provide timely, friendly assistance to customers, couriers and venues via live chat and phone.
• Help resolve delivery‑related issues to ensure smooth operations.
• Collaborate with the support team and other departments to improve the support function.
• Work in rotating shifts, including mornings, evenings and weekends, to maintain 24/7 coverage.

Required profile

• Excellent communication skills with a personal, customer‑focused approach.
• Ability to learn quickly, multitask and thrive in a fast‑paced setting.
• Willingness to work flexible shifts, including weekends.
• Fluent in Czech and proficient in English.

Required skills

• Strong written and verbal communication in Czech and English.

What we offer

• Opportunities to develop communication, multitasking and prioritisation skills.
• Participation in side projects such as automation or training initiatives.
• Supportive team culture with fun, respect and mutual assistance.
• Option to work from home, multisport card, Benefit Plus program, discounts on Wolt orders and office snacks.