French‑Speaking Claims Specialist (Hybrid, Brno)

About the role

We are looking for a French‑speaking Claims Specialist to join our Brno office. The role focuses on handling customer claims with professionalism, ensuring fair resolutions while supporting Infosys’ commitment to excellent service.

Key responsibilities

• Manage and resolve customer claims with empathy and accuracy.
• Investigate claim details, gather evidence and determine appropriate outcomes.
• Ensure all actions comply with company policies and regulatory requirements.
• Identify claim trends and suggest process improvements.
• Collaborate with internal teams to achieve the best possible customer outcomes.

Required profile

• Fluent in French (written and spoken) and proficient in English (minimum B2).
• Experience using CRM or claims‑management tools.
• Strong analytical mindset with attention to detail.
• Ability to multitask and prioritize in a fast‑paced environment.

Required skills

• CRM systems

What we offer

• Hybrid work model with flexibility.
• Competitive performance‑based bonus and additional compensation for Czech public holidays.
• Meal allowance, benefit card and 25 days of annual leave.
• Modern office in Vlněna Business Park with game room, silent zones and kitchenettes.
• Relocation support for EU citizens and permanent residents.
• Continuous learning, onboarding and career development opportunities.