Lead Management & Support II – English & Italian

About the role

The Lead Management, Support II role is the central point of contact for end‑users and prospective clients across the EMEA region, focusing on English‑ and Italian‑speaking markets. You will handle inbound pre‑sales inquiries, qualify leads and route them to the appropriate sales teams or channel partners.

Key responsibilities

• Manage inbound customer inquiries via phone, email, live chat and web forms, logging all interactions in the CRM system.
• Qualify prospects by assessing business requirements, timeline, budget and product fit, then allocate qualified leads to sales representatives or certified channel partners.
• Support outbound campaign follow‑ups, event tele‑boosting and confirmation calls to ensure timely communication.
• Maintain data integrity by updating lead status in the CRM, providing accurate reporting and assisting sales and partner queries.

Required profile

• Full professional proficiency in both Italian and English (written and spoken).
• Strong customer‑service orientation with a confident phone manner and ability to multitask.
• Demonstrated autonomy, initiative and collaborative teamwork.
• Highly organized, detail‑oriented and able to prioritize tasks effectively.

Required skills

• CRM systems (e.g., Salesforce, Oracle)
• Lead routing tools
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• 5 weeks vacation, 5 sick days and 4 volunteer days paid off.
• Multisport card at reduced price and meal contribution.
• Monthly credit of 1000 CZK on Benefit Plus card for health, sports, travel, wellness, development and culture activities.
• Training and personal development via internal learning portal.
• Annual performance‑based bonus and yearly salary increases.
• Incentive compensation target equal to 5 % of base pay.
• Life and pension insurance contributions.
• Modern workplace at Vlněna Office park, Prague.
• Discounts with partner companies (Banks, HP, Dell, Microsoft).