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Customer Service Specialist

UPS · Tchéquie

CDI 🇬🇧 English

Job description

About the role

UPS is looking for a friendly and motivated Customer Service Specialist to join its Prague office. You will be the first point of contact for customers who need assistance with their shipments, helping them navigate the delivery process and resolve any issues.

Key responsibilities

  • Assist customers with the delivery and processing of parcels.
  • Use UPS internal systems to track shipments and update order information.
  • Communicate with customs, invoicing departments, and couriers to ensure smooth operations.
  • Handle customer inquiries, complaints, and requests related to shipments.

Required profile

  • Minimum secondary education (high school diploma).
  • Patience, empathy, and a strong customer‑oriented attitude.
  • Proficiency in English at B2 level.
  • Excellent verbal and written communication skills.

Required skills

    What we offer

    • A friendly team environment in a modern office.
    • Possibility of home‑office after training.
    • Meal allowance (137 CZK per day) and Flexi‑Pass (500 CZK per month).
    • Five weeks of vacation and up to three days of sick leave per year.
    • Contribution to a pension plan.

    Questions fréquentes

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    Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
    Le contrat proposé est un CDI basé à Tchéquie.

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    Published před 1 měsícem

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