IT Support Engineer (Remote/Hybrid)
Stanley David and Associates · Brno
Job description
About the role
Role: IT Support Engineer. Type – Permanent. Location – Brno, Czech Republic (Remote/Hybrid). Dutch fluency required at B2/C1/C2 level. The client will cover relocation costs for candidates relocating from other EU countries.
Key responsibilities
- Provided 1st-level technical support, service restoration, and request fulfillment.
- Registered, analyzed, prioritized, and resolved incoming incidents within agreed SLAs.
- Coordinated incident communication and status updates with end‑users and product teams.
- Ensured support delivery against KPIs, OKRs, policies, and compliance requirements.
- Maintained accurate and timely incident documentation.
- Strong understanding of prioritization during business‑critical issues.
- Broad knowledge of IT products, services and terminology.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Česko.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Published před 6 dny
Expires za 1 měsíc
18 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Stanley David and Associates
Brno