Lead Customer Service Representative

About the role

Thermo Fisher Scientific is seeking a Lead Customer Service Representative to join its EMEA Customer Service Team. In this role you will act as the primary point of contact for customers, guiding them through the entire quote‑to‑cash process and ensuring a high level of satisfaction.

Key responsibilities

• Process customer transactions from quotation through to cash receipt.
• Support the EMEA Customer Service Team and internal collaborators with order processing tasks.
• Respond proactively to customer inquiries via phone and email.
• Participate in projects aimed at improving customer satisfaction and happiness.
• Ensure compliance with export and legal regulations for both national and international transactions.
• Maintain accurate master data in ERP and CRM systems.

Required profile

• Proven experience in customer service, order management or a related field.
• Excellent written and verbal communication skills in English (mandatory).
• Additional language skills such as German, French or Italian are a plus.
• Strong organizational abilities with meticulous attention to detail.
• Ability to follow strict guidelines and processes.

Required skills

• Hands‑on experience with ERP systems.
• Proficiency in CRM platforms.
• Strong knowledge of Salesforce (preferred).