Customer Care Representative – German

About the role

Envista’s Orascoptic division is seeking a Customer Care Representative to support dental professionals and sales teams across Europe. You will be the primary point of contact for German‑speaking clients, handling orders, inquiries and issues.

Key responsibilities

• Act as the main liaison for German, Dutch, English and Irish markets, processing requests via email, phone and Teams chat.
• Manage order lifecycle in Oracle and SAP, from receipt to monitoring and processing.
• Collaborate with cross‑functional teams, including the manufacturing site in Jičín and regional sales colleagues.
• Assist with complaint handling and ensure customer satisfaction.

Required profile

• Native‑level German (C2) and fluent English; Dutch is a plus.
• Customer‑centric mindset with strong communication skills.
• Curiosity, drive for continuous improvement and attention to detail.
• Ability to learn and use CRM and ERP tools.

Required skills

• Experience or willingness to learn CRM systems.
• Proficiency with ERP platforms, specifically Oracle and SAP.

What we offer

• 25 days of vacation plus 3 unpaid sick days.
• Wellness benefits such as a Pluxee card, retirement plan contribution and life insurance.
• Language courses, employee assistance program, and free mental‑health, legal and financial consultations for you and family.
• Company discounts, free office parking, and subsidised meals on site.