Customer Service Representative

About the role

Medtronic, a global healthcare technology company, is looking for a Customer Service Representative for its Customer Care team in Prague, Czech Republic. This is a full-time position of 40 hours per week during standard business hours (8:00-16:30, Monday to Friday) under a fixed-term contract running until the end of 2027. The role suits everyone, including parents with small children, people who are partially disabled and fresh graduates.

Key responsibilities

• Receive orders by email or other channels and manage order entry in SAP, with follow-up on open orders; may manage web-based ordering.
• Execute product movement transactions in SAP and answer customer queries by email and telephone.
• Clarify customer orders for the shipping department and connect customers to the right support or field staff.
• Handle customer complaints and register them in the relevant systems.
• Issue invoices and corrective documents where necessary.

Required profile

• Fluency in Czech or Slovak and English at B2 level or higher.
• Secondary grammar school education or above.
• Accuracy, diligence and attention to detail, with excellent communication, customer service and interpersonal skills.
• Sense of integrity and commitment to customer satisfaction.
• Self-motivated, independent, stress-resistant and a team player.

Required skills

• Proficiency in MS Office Suite.
• Preferred: SAP experience and previous customer service experience.

What we offer

• Salary range in the Czech Republic of 596,000 to 894,000 CZK, depending on experience, skills and qualifications.
• A flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).