StS Settlements Support Specialist

About the role

Merck's Global Business Solutions (GBS) Source to Settle (StS) organization ensures that employee purchase orders and supplier invoices and payments are processed timely and efficiently. Reporting to the Manager, StS Settlements, the Specialist is part of the Settlements Support team in Prague and is primarily accountable for resolving failed payments end to end. The role focuses on investigating payment failures, coordinating with Business Partners and internal stakeholders, and driving cases to successful reprocessing or compliant write-off.

Key responsibilities

• Own and manage failed payment cases end to end until resolution
• Monitor daily failed payment reports and case queues, and perform root cause analysis to prevent recurrence
• Keep case management tools updated and case documentation accurate and complete
• Communicate with Business Partners to obtain corrected banking details, confirmations or supporting information, and follow up with PO owners or other contacts
• Collaborate with Vendor Master Data, Supplier Onboarding, SOA, SRD, PO owners, IT and other stakeholders, escalating blockers early
• Prepare cases for write-off where resolution cannot be achieved, and support Settlements activities and SOX controls as needed
• Contribute to knowledge articles, templates and training materials, and help maintain global documentation accuracy
• Support continuous improvement, system testing and validation, and ensure a consistent approach across markets

Required profile

• At least 2 years of experience in General Accounting, Finance Shared Services or Source to Settle
• Bachelor's degree in Accounting, Finance, Business Administration or a related field preferred
• Fluency in English and strong understanding of StS activities and processes
• Root cause analysis, problem-solving, attention to detail and excellent communication skills
• Ability to work independently, adapt to change and work in a team

Required skills

• SAP Ariba experience
• Microsoft Office apps (Excel, Word, PowerPoint)
• Process design and improvement experience

What we offer

• Pension and Canadian medical contributions, internal reward system and referral program
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave, 40 paid volunteer hours and 12 weeks of parental contribution
• Tax-free cafeteria benefits, discounts on multisport, Vodafone, Raiffeisen Bank and Foodora, and a laptop and iPhone
• Competitive salary, incentive pay and hybrid work arrangements