STS Tier 1 Account Manager

About the role

Merck's Global Business Solutions (GBS) Source to Settle (STS) organization ensures that employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS Tier 1 Account Manager supports regional STS suppliers on statement reconciliations, queries and escalations from internal and external customers, reporting to the STS Supplier Account Management (SAM) Manager. The role sits in a team of STS SAM Specialists across Business Services Centers in the Czech Republic, Costa Rica and Malaysia, working in line with compliance requirements and global process design.

Key responsibilities

• Monitor and improve metrics to ensure the health of the STS SAM model
• Deliver high-quality service to suppliers through consistent, high-quality service and weekly/monthly stakeholder meetings
• Perform root cause analyses and coach new colleagues on the STS process
• Manage day-to-day supplier communication and relationships, and prepare reports and analyze supplier data such as POT % and count of overdues
• Develop and implement account strategies, and in some cases onboard new suppliers or transition accounts between teams
• Support suppliers with audit requests and raise issues to inform continuous improvement
• Work with SAM Managers on opportunities and with other STS subgroups for a globally consistent approach

Required profile

• At least 2 years of experience in General Accounting, Finance Shared Services or Source to Settle
• Bachelor's degree in Accounting, Finance, Business Administration or a related field preferred
• Business-level oral and written English; additional languages desired
• Attention to detail, problem-solving, analytical and organizational skills, and strong communication and teamwork abilities

Required skills

• Microsoft Office apps (Excel, Word, PowerPoint at a minimum)
• SAP Ariba
• Case management tools