Cluster Reservation Agent

About the role

Barceló Hotel Group, one of the leading global hotel companies, is looking for a communication-oriented, careful and positive colleague to join its reservation team in Prague. You will help create a great first impression and ensure guests enjoy a pleasant experience before they arrive.

Key responsibilities

• Communicate daily with Czech and foreign guests by phone and e-mail
• Create and manage reservations in the hotel system Opera
• Handle reservations from creation until guest arrival, checking them across booking portals and extranets
• Deal with individual guest requests and pass information to the relevant hotel departments
• Work with other hotel departments, care for guest satisfaction and provide professional customer service

Required profile

• Pleasant, professional behaviour with a strong client focus
• Good knowledge of Czech, English and German
• Excellent communication and organisational skills
• Carefulness, independence, attention to detail and ability to organise work efficiently
• Team spirit and willingness to learn; graduates are welcome

Required skills

• Proficiency in MS Office
• Operational use of the hotel reservation system Opera

What we offer

• Start in November 2026 or by agreement
• MultiSport card after probation, free staff meals, birthday gift and discounted accommodation worldwide
• Quarterly benefit package of 6,000 CZK after the first year (cafeteria, pension contribution, language courses)
• Flexible, collaborative environment, career plans and training through the e-learning platform Barceló Campus
• Exclusive discounts on hotels, travel and leisure products, health insurance policy and agreements with schools and businesses