Night Front Desk Supervisor

About the role

Four Seasons Hotel Prague, located in the historic centre of the city with 157 rooms including 19 suites, is looking for a Night Supervisor. As the leader on duty during overnight operations, you will ensure guests receive exceptional care, oversee the smooth running of the hotel at night, support the Front Office team, resolve guest concerns and make confident decisions. The position is full-time, with night and weekend shifts, and is offered for an undefined period with a 3-month trial period.

Key responsibilities

• Lead overnight hotel operations and maintain service standards and guest needs
• Support, coach and guide the night team, ensuring clear communication and handover between shifts
• Handle guest requests, special arrangements and service recovery situations
• Monitor hotel operations, financial procedures and night audit processes for accuracy and compliance
• Act as the main point of contact during overnight emergencies, working with Security and other departments to protect guests and staff

Required profile

• Previous supervisory experience in Front Office or Rooms Division in a luxury hospitality environment
• Current work authorization in the Czech Republic or an EU passport
• Fluent English; Czech is an advantage

Required skills

• Strong leadership and independent decision-making
• Excellent communication and interpersonal skills, with a guest-focused mindset
• Ability to multitask, stay organized and remain calm under pressure

What we offer

• Competitive remuneration reflecting your skills and contribution
• Training and development programmes, including cross-training and internal learning platforms
• International Task Force and relocation opportunities
• Global travel benefits with complimentary and preferred rates at Four Seasons properties
• Complimentary employee meals and uniform cleaning
• Employee benefit cafeteria programme
• Wellbeing support, team events and recognition programmes