Customer Service Representative (German-speaking)

About the role

Kyndryl runs and reimagines the technology systems that power the world's leading businesses, and is hiring a Customer Service Representative in Brno. The role suits people who want to get into IT without prior tech experience: it combines tech support with problem solving and customer service, and offers a fast-paced environment where you learn and contribute from day one.

Key responsibilities

• Serve customers as the face and voice of Kyndryl, helping them solve their problems
• Start by learning the basics and getting set up with one client on production, then move to multi-tasking and giving interactive solutions by chat, email and MS Teams
• Work with back-office teams to handle escalations and learn from senior colleagues
• Learn Microsoft 365, especially Excel, and train on various platforms, with opportunities to earn certifications such as Google Cloud, Azure and Microsoft

Required profile

• German language
• Customer-focused, with a growth mindset and openness to others
• Active listening and flexibility to adapt your approach to customer needs
• Experience with Windows, Mac or Linux, and support help desk or customer support experience are preferred

Required skills

• Troubleshooting and problem-solving
• German
• Preferred: experience modifying approaches and adapting to customer needs

What we offer

• A hybrid-friendly culture with well-being programmes covering financial, mental, physical and social health
• Career guidance, personalised development goals and continuous feedback
• Learning opportunities including certifications with Microsoft, Google and Amazon, plus coaching and hands-on experience