Enterprise Account Manager (Strategic Renewals) - Czech Republic

About the role

Flosum is a Salesforce-native platform trusted by large enterprises in banking, insurance, healthcare, the public sector and technology to ship changes safely, protect data and recover quickly. It is now launching a cloud-native platform that runs on AWS, Google Cloud, Azure or on-premises, plus sandbox management for testing AI agents. As Enterprise Account Manager (Strategic Renewals) in the Czech Republic, you will own a book of enterprise accounts and focus on retained revenue, working directly with executives rather than handling support tickets.

Key responsibilities

• Own renewals across the book, from strategic accounts to smaller ones, and protect recurring revenue.
• Build relationships with decision-makers such as CIOs, CTOs, VPs of Engineering and heads of Salesforce platforms, reaching past the champion when needed.
• Turn red accounts green by spotting risk early, building a save plan and running it with urgency.
• Persuade customers to move from Salesforce-native products to the cloud-native platform and defend accounts against competitors, in-house builds and new architectures.
• Hold product, support, engineering and customer success accountable for customer needs, and hand expansion opportunities to the sales team with a clear plan.
• Run the book with discipline: accurate forecasts, a clean renewal pipeline in Salesforce and no surprises.

Required profile

• 7+ years in enterprise account management, renewals or customer-facing sales at a B2B software company.
• A significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K.
• Track record of saving at-risk renewals by going to the executive level, with proof.
• Experience selling or renewing complex IT solutions such as DevOps, data protection, security, infrastructure or developer platforms.
• Clear, concise writing and speaking; ability to brief a CIO in five minutes.
• Experience in the Salesforce ecosystem is a strong plus.

Required skills

• Understanding of NRR and GRR and how the role affects them.
• Negotiation skills, including multi-year terms and tough conversations about price and value.
• Salesforce (renewal pipeline).

What we offer

• Competitive base pay plus variable compensation tied to retention.
• Direct access to leadership and the opportunity to shape how account management works at the company.