I2C DS Collection & Dispute Management Team Lead

About the role

DePuy Synthes is recruiting an I2C DS Collection & Dispute Management Team Lead for its Global Services Finance team, which sits in the Invoice to Cash process area. The role manages and oversees end-to-end service delivery of collections and dispute resolution for specific business units and markets. It is advertised for Prague, Madrid or Manila, with a stated base pay range of CZK 718,000 to CZK 1,158,050.

Key responsibilities

• Own strategic management of customer collections and open receivables for complex, high-value accounts, using negotiation and advanced dispute resolution to optimise cash flow, DSO and credit risk.
• Lead performance management of collection KPIs against SLAs, and run AR forecasting, trend and root cause analysis.
• Oversee and decide on Sales Order Releasing within defined authority limits, escalating risks appropriately.
• Own the end-to-end dispute lifecycle for high-risk or high-revenue accounts, acting as a senior SME on complex, non-standard disputes.
• Manage credits, revenue adjustments and reconciliations, and guide and escalate complex customer and revenue issues internally.
• Take part in or lead customer-facing negotiations and drive process improvements while keeping audit readiness and controls compliance.
• Partner with Customer Service, Sales, Supply Chain, Deliver Revenue and Finance, and support leadership with analysis, executive reporting and special projects.

Required profile

• Bachelor's degree or equivalent, preferably in accounting, finance or a related discipline; CPA, CMA, MBA or similar preferred.
• 4-6 years of relevant experience, including end-to-end Invoice to Cash (Cash Applications, Credit Management, Collections/Dispute Management).
• Fluent English and Spanish, spoken and written.
• Preferred: healthcare/pharma industry experience, BPO or shared services background, digital/intelligent automation exposure, and SAP knowledge.

Required skills

• Microsoft Office and ERP proficiency.
• Advanced negotiation, communication and stakeholder influence skills.
• Preferred: SAP, change management and financial analysis.

What we offer

• An annual bonus depending on pay grade and location, plus vacation, parental leave (minimum 12 weeks), bereavement, caregiver and volunteer leave.
• Well-being reimbursement, health programmes, service anniversary awards and insurance plans for eligible employees and dependents.