LCL Operations Agent

About the role

Maersk is looking for an LCL Operations Agent based in Prague, Czechia. The agent owns and manages the end-to-end customer experience for LCL products within their assigned scope, in line with company procedures, while monitoring performance through KPIs with particular attention to quality and financial operations. The role also involves leading the LCL delivery team on Maersk's transformation toward a proactive, silo-free environment with digital-driven habits.

Key responsibilities

• Supervise bookings, give quotations for LCL import and export, handle entries, complete Bills of Lading and sea freight documents
• Supervise carrier booking transactions and follow up on billing
• Maintain relationships with Maersk offices at destination and origin, customers and vendors
• Help resolve customer queries and issues, in Czech and English
• Process data and prepare reports

Required profile

• Good knowledge of the shipping industry, import and export and proper professional behaviour
• Strong communication skills in Czech and English, talking and writing with customers and internal stakeholders
• Detail orientation and a hands-on approach to daily operations
• Financial understanding is highly appreciated, ensuring costs and income are captured in the systems

The position is on a fixed-term contract with a possibility of extension. Applications should be submitted in English.