Part-Time People Services Advisor (German) – 9-Month Contract

About the role

Merkle, a dentsu company, is looking for a part-time People Services Advisor with German and English to join its team in Brno on a 9-month fixed-term contract; a full-time option is also available. The role suits recent graduates or people with 6 months to a year of experience. You will deliver transactional and specialist HR services to employees virtually, using digital tools to collaborate with colleagues.

Key responsibilities

• Provide customer service to employees, managers and HR Business Partners across a wide range of HR activities and processes
• Ensure standardised HR processes are accurate and delivered consistently within agreed timelines, supporting accuracy checks
• Enter data into HR systems and keep employee master data accurate and compliant with GDPR where required
• Manage employee files and HR documentation, update internal tools and databases, and respond digitally to employee queries
• Handle external HR queries such as reference requests and respond to reference requests
• Work with specialist teams (payroll, COEs, business-facing HR, finance, legal, tech) to deliver compliant, high-quality services
• Build knowledge of local employment laws and data protection legislation
• Monitor query completion and review policies, processes and data quality with the Team Lead to improve service levels

Required profile

• German and English proficiency
• High school education required; bachelor's degree desirable (administration, business, HR or languages)
• Ability to prioritise, adapt to ambiguous situations and provide good customer service
• Analytical skills and attention to detail; experience with data administration and customer service is an advantage

Required skills

• Good computer skills: MS Office, especially Excel and Word, and Outlook
• Experience with Workday and ticketing tools is an advantage

What we offer

• 5 weeks of vacation, 3 extra wellness days and 2 volunteering days
• Dental health first aid and employee assistance programme
• Full access to Dentsu Academy, dog-friendly office and team events
• Edenred meal vouchers, snacks and drinks, referral bonus and laptop with equipment
• Flexible hybrid home office working conditions