Senior Professional Services Consultant

About the role

Quadient is looking for a Senior Professional Services Consultant to take a leading technical role in complex customer projects. You will work directly with customers to understand their business needs, turn them into effective technical solutions and guide them from initial requirements through to successful delivery. The position is based in Hradec Králové.

Key responsibilities

• Lead the technical delivery of complex customer projects, from requirements and design through to implementation and handover.
• Partner with customers to understand their processes and challenges, and translate them into CCM solution designs.
• Act as a trusted technical advisor, helping customers make informed decisions and linking technical choices to business outcomes.
• Take ownership of technical issues and complex delivery challenges, investigating problems and defining a path to resolution.
• Collaborate with Project Management, Product, R&D and other Professional Services colleagues.
• Support technical discussions, solution presentations, workshops and project scoping, including pre-sales and SOW activities where needed.
• Mentor colleagues and share knowledge across the Professional Services team.
• Bring insights from customer projects back into the organisation to improve products, solutions and ways of working.

Required profile

• Several years of experience in Professional Services, technical consulting, solution delivery or a similar customer-facing technology role.
• Experience designing and delivering complex software solutions in customer environments.
• Experience working across multidisciplinary teams such as Professional Services, Project Management, Product and R&D.
• Strong communication and presentation skills in English, able to explain complex technical topics clearly.
• Willingness to travel to customer sites when required by the project.

Required skills

• Strong hands-on experience with Customer Communications Management (CCM) solutions.
• Experience with Quadient solutions is welcome but not required.
• Ability to analyse requirements, troubleshoot problems and propose pragmatic solutions.

What we offer

• Hybrid work model combining office and remote work.
• Global learning opportunities through a 24/7 online learning platform.
• Employee assistance program for mental health support.
• Competitive total rewards covering wellness and work/life balance, including a referral scheme.