Social Product Analyst

About the role

MSD is looking for a Social Product Analyst to support its Enterprise Social Media capability and related digital platforms. Reporting directly to the Technical Product Manager, the role covers business analysis, operational support, reporting, testing, documentation and governance across social media platforms and their business processes. It partners with IT, Global Corporate Communications, Community Managers, Digital Analysts, Enterprise Digital Governance, Pharmacovigilance, Architecture, Development and Delivery teams and external vendors, and works in a global, regulated environment.

Key responsibilities

• Gather, document and maintain business requirements, user stories, acceptance criteria, process flows and functional requirements for social media platforms.
• Analyse business processes and identify opportunities for automation, efficiency and better user experience.
• Support backlog management, requirements prioritisation, release planning and delivery readiness.
• Analyse publishing, engagement, listening, adoption and operational data, and develop reports, dashboards and metrics.
• Support day-to-day operations such as platform onboarding, access management, user audits, community manager support, training and process documentation.
• Monitor platform health and integrations, coordinate with vendors and support teams on issue resolution and enhancement requests.
• Support governance, compliance and pharmacovigilance activities, including documentation, audits, access reviews and alignment with Digital SDLC requirements.
• Coordinate User Acceptance Testing, document results and support change management.
• Support Mobile Apps service delivery.

Required profile

• Bachelor's degree in Business, Information Systems, Technology, Marketing, Analytics or a related field; equivalent education and experience may be considered.
• Experience in pharma, healthcare, life sciences or another regulated global organisation.
• 3-5 years of experience in business analysis, product support, digital platforms, operations, analytics or a related field.
• Knowledge of digital marketing, social media operations, social listening and analytics.
• Experience supporting regulated industries, compliance processes or governance workflows.

Required skills

• Familiarity with Agile, Jira, Confluence and software delivery processes.
• Experience with social media platforms such as Sprout Social, Kapost or similar.
• Experience with social listening platforms such as Talkwalker, Traackr or similar.
• Strong analytical, organisational, communication and problem-solving skills.

What we offer

• Global projects and international environment, with professional growth opportunities.
• Hybrid working model; pension and health insurance contributions.
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave, 40 paid hours for volunteering and 12 weeks of parental contribution.
• Cafeteria with tax-free benefits, Multisport Card, Vodafone, Raiffeisen Bank and Foodora discounts, and a laptop and iPhone.
• Parking, showers, refreshments, massage chairs, library and music corner.