Technical Support Specialist for Bitcoin Mining Solutions

About the role

We are looking for a fluent English speaker with a technical background to join our Technical Support team. You will act as the critical link between our clients and internal departments, focusing on Braiins OS and Braiins Manager.

Key responsibilities

• Assist clients in installing, configuring, and troubleshooting Braiins OS (Linux‑based firmware) and Braiins Manager (cloud monitoring solution).
• Provide day‑to‑day support to major players in the bitcoin mining industry, including remote access to client networks and on‑site assistance at data centres when needed.
• Contribute to public and private knowledge bases and relay customer feedback to product and development teams.

Required profile

• Perfect English proficiency and strong communication skills.
• Technical background with experience in bitcoin mining or related hardware.
• Ability to work within UTC+7 time zones and flexibility to work weekends or outside regular hours.

Required skills

• Linux operating systems (Ubuntu, command‑line usage).
• Understanding of ASIC mining equipment architecture and performance.
• Networking fundamentals: IP addressing, subnetting, DHCP, DNS.
• Remote access protocols such as SSH for troubleshooting.

What we offer

• Full‑time position with flexible working hours and remote work possibilities.
• Option to work as an employee or freelancer.
• Career growth opportunities within a highly skilled team.